Terms of Service

Last updated: November 12, 2026

These Terms of Service ("Terms") govern the use of the ZapClaw platform ("ZapClaw", "we", "us", or "our").

By creating an account or using our services, you ("User" or "you") agree to these Terms in their entirety. If you do not agree, you should not use the platform.

1. Description of Service

ZapClaw is a SaaS (Software as a Service) platform that provides a lightweight WhatsApp message gateway connecting business phone numbers to the official Meta Cloud API. The service includes:

• WhatsApp Business number connection via Meta's Embedded Signup (Coexistence mode)
• Inbound message reception and forwarding to your configured webhook URL
• Outbound message sending via REST API (text, template, and media messages)
• API key management for secure programmatic access
• WhatsApp message template management and synchronization
• Dashboard for monitoring message delivery, webhook health, and API usage

ZapClaw acts as a Meta Tech Provider for the WhatsApp Cloud API, serving as a technical intermediary between the User and the Meta platform.

1.1 Service Invoices and Customers Outside Brazil

ZapClaw is a brand of CHARLES BERTI TECNOLOGIA DA INFORMAÇÃO LTDA, CNPJ 66.037.451/0001-01, São Paulo/SP, Brazil. For each payment, we issue a Brazilian service invoice (NFS-e), in reais, to whoever pays, as Brazilian tax law requires.

If you are domiciled outside Brazil, ZapClaw provides the service to you where you are: you use it, and its result is produced, outside Brazil, where you run your business and operate your WhatsApp numbers. For Brazilian tax purposes, the service is an export of services.

2. Eligibility

To use ZapClaw, you must:

• Be at least 18 years of age
• Have legal capacity to enter into contracts
• Own or have authorization to use a phone number associated with WhatsApp Business. An agency that connects its clients' numbers, including through connect links, must have each client's authorization (section 4.2)
• Provide true and complete information during registration

3. User Account

• You are responsible for maintaining the confidentiality of your access credentials (email, password, and API keys).
• You are responsible for all activities carried out under your account, including API calls made with your API keys.
• You must notify us immediately if you suspect unauthorized use of your account or API keys.
• Sharing credentials or API keys with unauthorized third parties is not permitted.

4. Acceptable Use

By using ZapClaw, you agree to:

• Comply with all applicable laws and regulations, including the LGPD and Meta/WhatsApp policies
• Not send spam or unsolicited messages
• Obtain prior consent from recipients before sending messages
• Not use the platform for illegal, offensive, defamatory content, or content that violates third-party rights
• Not attempt to access data from other platform users
• Not reverse engineer, decompile, or attempt to extract the source code of the service
• Not use the platform for purposes that violate the WhatsApp Business Messaging Policy
• Not use ZapClaw to offer a general-purpose AI assistant to the public; AI agents that serve your own business and your own customers are welcome

4.1 Prohibited Content

It is expressly prohibited to use ZapClaw to send messages related to:

• Firearms, drugs, or illegal substances
• Gambling or betting (except where legally permitted)
• Adult or sexually explicit content
• Fraud schemes, pyramid or multi-level marketing
• Discrimination based on race, gender, religion, sexual orientation, or any other personal characteristic
• Any content prohibited by Meta's WhatsApp Business Messaging Policy

4.2 Agency Accounts and Connect Links

• An agency account may send connect links so that businesses connect their own WhatsApp Business numbers to the agency's account. By sending a link, the agency confirms that the business asked the agency to manage its WhatsApp Business number, that the agency will use the access only for that business's purposes, that it answers for how the access is used, and that it removes the access when the business asks.
• The agency accepts these conditions in the dashboard before its first link. ZapClaw records who accepted them, when, and which version.
• ZapClaw shows on the link page the agency's display name, and the domain of the email address of the member who created the link, and records the business's consent.
• The display names an agency gives must not impersonate WhatsApp, Meta, ZapClaw or any other business. ZapClaw refuses names that look like they do.
• The business can remove the agency's access at any time, without a ZapClaw account: with its removal link, in the WhatsApp Business app, or by asking the agency.
• ZapClaw may cancel links, stop an agency from creating links, and disconnect numbers connected through its links when a business reports that it does not know the agency or that the access is misused, or when ZapClaw has other credible signs of misuse. This is in addition to section 12.

4.3 Reporting Abuse

Anyone can report abuse of ZapClaw, such as spam, scams or other misuse of a WhatsApp number connected to it, by writing to contato@zapclaw.app with the number, the date and what happened. To report a security issue, see our Security page. We look into every report and may act as described in sections 4.2 and 12.

5. Responsibility for Content

The User is solely responsible for the content of messages sent through the platform and via the REST API. ZapClaw does not actively monitor message content and is not responsible for:

• The content, accuracy, or legality of messages sent by the User
• Violations of intellectual property or third-party rights through message content
• Consequences arising from sending inappropriate or unauthorized messages

6. Compliance with Meta Policies

The use of the WhatsApp Business API is governed by the policies and terms of Meta. The User agrees to:

• Comply with the WhatsApp Business Messaging Policy
• Use only Meta-approved message templates to initiate conversations
• Respect the sending limits and quality standards established by Meta
• Maintain a WhatsApp Business profile with true and up-to-date information

ZapClaw reserves the right to suspend or terminate accounts that violate Meta's policies, without prior notice.

7. API Usage and Rate Limits

• API keys are scoped to your account and must not be shared with unauthorized parties.
• ZapClaw may impose rate limits on API endpoints to ensure platform stability.
• Abuse of the API (e.g., excessive requests, automated scraping) may result in temporary or permanent suspension.
• The User is responsible for the security of their API keys and webhook endpoints.

8. Webhook Forwarding

• ZapClaw forwards inbound messages and status updates to the webhook URL you configure.
• You are responsible for the availability and security of your webhook endpoint.
• ZapClaw makes up to 3 delivery attempts for each event, with increasing intervals between them, and may send it again automatically after your endpoint recovers, as the documentation describes.
• We are not responsible for data loss resulting from your webhook endpoint being unavailable.

9. Service Availability

ZapClaw strives to maintain the service available 24 hours a day, 7 days a week. However:

• We do not guarantee uninterrupted availability; interruptions for maintenance or technical reasons may occur.
• The availability of the WhatsApp Business API depends on Meta, over which we have no control.
• We are not responsible for unavailability caused by third parties, including Meta.

10. Limitation of Liability

To the maximum extent permitted by law:

• ZapClaw is provided "as is" and "as available".
• We are not responsible for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the service.
• We are not responsible for actions taken by Meta regarding your WhatsApp Business number or account.

Nothing in these Terms limits or excludes a liability that the applicable law does not allow to be limited or excluded. In particular, the limitations above do not apply to our liability towards data subjects under data protection law, such as the LGPD; to a liability under the transfer instruments of our data processing agreement (the standard contractual clauses of Brazil's National Data Protection Agency, the EU standard contractual clauses, the UK Addendum or the UK International Data Transfer Agreement), or in relation to obligations under the LGPD where those Brazilian clauses apply; or to the rights that consumer protection law gives a consumer and does not allow to be waived.

11. Intellectual Property

• The ZapClaw platform, including its software, design, brand, and content, is our exclusive property.
• Reproduction, distribution, or modification of any part of the service without prior authorization is prohibited.
• Content created by the User (messages, templates) remains the property of the User.

12. Suspension and Termination

ZapClaw reserves the right to suspend or terminate your account, without prior notice, in the following situations:

• Violation of these Terms of Service or Meta's policies
• Use of the platform for illegal or fraudulent activities
• Receiving a significant volume of complaints or blocks from recipients
• Abuse of API resources or platform infrastructure
• A credible report that an agency sent connect links without a business's authorization, or misused the access a business gave it

13. Personal Data and the Data Processing Agreement

• Our Privacy Policy describes how we process personal data. For the messages, contacts and webhook events of your customers, you decide about the data or, for a number you manage as an agency, the business that owns it decides, and ZapClaw processes it on your behalf (Privacy Policy, sections 1 and 2.8).
• When an owner or an administrator of your organization accepts ZapClaw's Data Processing Agreement (DPA) in the dashboard, the DPA forms part of these Terms and prevails over them in case of conflict, in the order the DPA sets.
• Our Security page describes the measures we use to protect the data.

14. Changes to Terms

We may update these Terms periodically. We will notify you of significant changes by email or through the platform. Continued use of the service after publication of changes constitutes acceptance of the new terms. This does not apply to the DPA: a new version of it applies to your organization only once your organization accepts it.

15. Applicable Law and Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. The jurisdiction of the Comarca of Sao Paulo, State of Sao Paulo, is elected as competent to settle any disputes arising from these Terms, except the DPA and its annexes, which are governed by the law and the courts they name. Nothing in this section limits the courts that data protection law or consumer protection law make available to a data subject or to a consumer.

16. Contact

For questions about these Terms of Service, contact us:

• Email: contato@zapclaw.app