Data Deletion Request

Last updated: September 27, 2026

In accordance with the Brazilian General Data Protection Law (LGPD) and Meta's platform requirements, you have the right to request the deletion of your personal data from ZapClaw.

What Data We Store

When you use ZapClaw, we may store the following data associated with your account:

• Account information (name, email, hashed password or Google account, company name for agency accounts)
• WhatsApp Business Account data (WABA ID, phone number ID, encrypted access token)
• Message history (inbound and outbound messages routed through ZapClaw)
• Chat history imported from the WhatsApp Business app, if you chose to share it
• Contacts synced from the WhatsApp Business app (name and phone number)
• Webhook configuration and delivery logs
• API keys (stored as hashed values)
• Message template data synced from Meta

How to Request Data Deletion

To request the deletion of your data, send an email to contato@zapclaw.app with the subject line "Data Deletion Request" and include:

• The email address associated with your ZapClaw account
• Your company name
• Whether you want a full account deletion or partial data deletion (specify which data)

Processing Timeline

• We will acknowledge your request within 2 business days.
• Data deletion will be completed within 15 business days of confirmation.
• You will receive an email confirmation once the deletion is complete.

What Happens After Deletion

• Your account and all associated data will be removed from our systems. Encrypted database backups keep a copy for up to 30 days, and then it is gone.
• ZapClaw is disconnected from your WhatsApp Business Account, and the access tokens we held are deleted.
• Message history, imported chat history, contacts and webhook logs will be erased.
• This action is irreversible: deleted data cannot be recovered.
• Some data may be retained if required by law (e.g., financial records for tax compliance).

Automatic Deletion

Messages and webhook delivery records, including imported chat history, are deleted automatically 90 days after they are created, on every plan. Cancelling a paid plan does not delete your account or its data: to delete them, send the request described above.

Contact

For questions about data deletion or your privacy rights:

• Email: contato@zapclaw.app