Meta says this number can't be shared with this app. What now?

In short: Meta refused to share the number with ZapClaw during the WhatsApp Coexistence connection, and it does not tell partners why. Nothing was connected. Check the known causes below and try again from a computer. If Meta still refuses, ask Meta directly: only Meta can tell you the reason.

What the message means

In Meta's message, this app is ZapClaw, the app asking for access to your number. Meta checks the number inside its own connection window and decides whether it can be shared. It does not give partners the reason for a refusal, so nobody outside Meta can say for sure which cause applies to your number.

Known causes

These causes are known to stop a connection like this one. Meta does not say which one applies, and more than one can apply at once:

• Another Meta product uses the number: for example, it is linked to a Facebook Page or used by another Meta tool.
• Another provider still has the number: it is still connected to a provider you used before.
• A previous provider's credit line: your business still shares the credit line of a provider it worked with before, and Meta notes that this can cause an error when switching to a new partner.
• Little recent use: Meta may refuse numbers with little recent activity on the WhatsApp Business app, and it does not publish the threshold.
• The app version: Coexistence needs the WhatsApp Business app on version 2.24.17 or newer.
• A policy check of the business portfolio: Meta also checks the business portfolio you connect the number to, and a restriction there can stop the connection.

What you can check before writing to Meta

1. Disconnect any other provider: in the WhatsApp Business app, open Settings > Account > Business Platform, tap the connected platform, tap Disconnect and wait 15 minutes. All the steps.
2. Keep using the number in the WhatsApp Business app for a few days, replying to a few contacts each day. Why recent use matters.
3. Update the WhatsApp Business app: it must be on version 2.24.17 or newer.
4. Check that the number is not linked to a Facebook Page and is not used by another Meta tool. If it is, unlink it there first.
5. Do not delete your account or re-register the number to get past this: a re-registered number starts its activity from zero.
6. Try again from a computer.

Ask Meta for the reason

If Meta still refuses the number, only Meta can tell you why, and it explains the reason only to the business that owns the number. The request has to come from your business:

• Sign in to the Meta Business Help Center as an admin of your business portfolio and choose the option to contact support.
• If your account has access to Meta's Direct Support, you can also open a request at business.facebook.com/direct-support using the Ask a question button.

Include in your request:

• The full number in international format, with the plus sign and the country code.
• Meta's exact message, as it appears on the screen.
• A screenshot of the message.
• Your WhatsApp Business account ID, if you have one.
• Your business portfolio ID.
• The date and time of the attempt, with your time zone.
• That it happens while connecting the WhatsApp Business app to a partner through Coexistence (Embedded Signup).

When Meta answers and the cause is fixed, connect again from the ZapClaw dashboard.

All the requirements are on What you need to connect.